Myles Agnew - Latest Comments

Re: Kogan Mobile Review

LR — Thu, 28 Feb 2013 08:43:17 -0000

8 days to port in a number is no surprise. It is taking me more than a month to port my number out from Kogan. I've requested a call back several times no response. All operators say your issue is escalated to the highest level. But there is no resolution just drive their customers in circles and drop the calls after holding on for a while.

Re: Kogan Mobile Review

misskariss — Wed, 13 Feb 2013 22:24:58 -0000

Not only did it take two weeks to receive the sim card, it also took another 8 days to port the number (all this time I did not have access to making calls due to waiting for the port rather than recharging).
Now my number is "apparently" active I have no service at all.
After being on hold to the call centre for thirty minutes and requesting a call back (which I did not receive) I had to call again and was on hold for another half hour.
The staff member was rude- did not resolve my call and 24 hours later I still have no service.
I'm 38 weeks pregnant and NEED my phone on me in case I need to get to hospital.
Horrible service- both me and my partner were loyal Telstra customers spending $200 pm, so we will be taking our business elsewhere and definitely not recommending this crappy company to anyone.

Re: Kogan Mobile Review

The Gronk — Sun, 10 Feb 2013 20:52:00 -0000

Kogan is absolutely crap. They are utterly incompetent and have no customer service.
Take this advice....use Amaysim for 30 cents a day per month more, you get a reliable service with a service team that are on the ball. Kogan is definitely the worst business I have ever come into contact with.

Re: Kogan Mobile Review

Myles Agnew — Mon, 04 Feb 2013 17:17:18 -0000

It's been a few days. Since I made port request still nothing.

The best advice I can offer is make sure that your mobile is on it's own account in your name and that your telco has your details correct before making the request to port.

I'm with Tel$tra and because my wife mobile and home phone and couple of other services are on the same account porting one of the services is a nightmare.

I've not had any problems with friends who just have a single account with their mobile service porting usually done in few hours.

Re: Kogan Mobile Review

Carrie — Sat, 02 Feb 2013 01:06:00 -0000

Any news on your number porting?

Re: Kogan Mobile Review

Alex — Wed, 30 Jan 2013 01:06:27 -0000

Trying to port the number for THREE WEEKS (!) already - no success. Spent over 5 hours on the phone with their support, sent numerous emails and opened support tickets - NEVER got a reply! Their support always promises to call back with status update within 24 hours - NEVER got any calls from them! According to what they say, my case has been escalated at least twice - still didn't help.

Also, they've explicitly lied to me by saying that the problem is with my current provided not releasing the number! That was a 100% lie: checked with my current provided AND Kogan themselves admitted it later!

Don't repeat my mistake - stay away from them!

Re: Kogan Mobile Review

pivopivo — Mon, 28 Jan 2013 02:37:08 -0000

I got my sim on thurssay got connectes that night and got data connected on friday morning

Re: Kogan Mobile Review

pivopivo — Mon, 28 Jan 2013 02:35:08 -0000

Hello

Re: Kogan Mobile Review

mylesagnew — Sun, 20 Jan 2013 19:55:55 -0000

You can log a compliant with TIO -> http://www.tio.com.au/makin... make sure you have date and times that you have called Kogan, so that you have proof that you've tried to resolve it with the provider.

Re: Kogan Mobile Review

DILIP — Sun, 20 Jan 2013 19:32:42 -0000

TODAY IS 6TH DAY MY NUMBER IS TRANSFERRED TO KOGAN BUT NO CONNECTION FROM KOGAN MOBILE AS THEY ARE TRYING TO CONNECT AND UNABLE TO PROVIDE EXACT DATE & TIME WHEN THE NUMBER WILL BE ACTIVATED
DOES ANY ONE KNOW ANY LEGAL ACTION WE CAN TAKE AGAINST THIS KOGAN SO CALLED AUSTRALIAN BASED COMPANY ??

Re: Kogan Mobile Review

Very_annoyed — Sun, 20 Jan 2013 05:27:36 -0000

You do realise they are an Australia based company right? as in Australian owned and operated with an overwhelming majority of workers Australian.

In other words you racist f$%k.

Re: Kogan Mobile Review

KAZ — Fri, 18 Jan 2013 22:48:40 -0000

VERY VERY BAD CUSTOMER SERVICE, ALREADY HAS BEEN ABOUT THREE WEEKS, THEY HAVE NOT PORTED MY NUMBER YET, 50 MINS ON THE PHONE TRYING TO REACH THEM, I DID IT FOR 5 DAYS. WORST CUSTOMER SERVICE EVER. ONLY FOR THIS REASON I AM NOT GOING WITH IT, I RATHER PAY $10 EXTRA FOR A WELL CUSTOMER FOCUSED TEAM.

THANK YOU VERY MUCH KOGAN & AS USUAL ASIAN SHITS WILL ALYWS BE ASIAN SHIT IN EVERY WAY.

Re: Kogan Mobile Review

Dilip — Thu, 17 Jan 2013 19:20:48 -0000

Till now my experiences with Kogan is bad took 10 days for transfer port to koganmobile so now old provider sim in dead Kogan wants 6 days to activate my current number which is transferred to kogan as they are overloaded & customer is without any contact to world at mercy with kogan I am not sure for the services as till now as sim not activated haven't got a chance to use kogan network Further if you call them minimum waiting time is 18-20 minutes & reply you get is Kogan is overloaded and having technical difficulties they cannot provide any time limit when the number which is already transferred to kogan will get activated

Re: Kogan Mobile Review

mylesagnew — Wed, 16 Jan 2013 21:14:29 -0000

From what I can gather from their website is that you need to select a plan. The credit card details on file just make it easier for you to signup to plan rather than re keying it in every month or whatever period you have chosen. I would select the plan that you want and it should activate within 1hr. My current issue with Kogan appears to be the sim kit delays.

Re: Kogan Mobile Review

Kurt — Wed, 16 Jan 2013 19:26:35 -0000

Activated a new number with Kogan--all OK. Ported 2 old numbers. One still inactive more than 24 hours after old service stopped. Second ported number stopped when ran out of free time even though at activation had supplied credit card details and asked for paid service to continue. No response to emails and help line disconnects me after waiting various lengths of time up to over 15 minutes with message stating that are too busy to take my call. In summary dirt cheap with truly woeful service. Could not recommend.

Re: Kogan Mobile Review

Wayne — Tue, 15 Jan 2013 22:49:18 -0000

My son bought an iphone5 and then I ordered one of the trial cards from Kogan. Took only a couple of days in the mail . Activation process was easy and he seems very happy so far. When he has used I will try the 3 month service and access how it goes.

As a parent Kogan mobile seems perfect with no confusion on what your getting unlimited calls and SMS and a large amount of data. No complaints yet.

Re: Kogan Mobile Review

mumto5girls — Sat, 12 Jan 2013 07:55:57 -0000

i just activated kogan's sim. it didn't take even an hour to activate, but that's a new number. am thinking of doing the same as you - using this for a hotspot. hopefully, porting from vodafone postpaid won't be a problem as it was fairly straight forward and quick when i moved to live connected. will still wait for your update though before ordering a new sim for hubby. thanks again.

Re: Kogan Mobile Review

mylesagnew — Sat, 12 Jan 2013 05:40:44 -0000

Not yet, just waiting for the sim pack to arrive should in the next few days. It looks an easy process based on my test with a new service. Make sure that if it's a POST paid contract with Vodafone that it's paid out so you can port your number. If your already on prepaid then it shouldn't be a problem.

Re: Kogan Mobile Review

mumto5girls — Sat, 12 Jan 2013 04:32:13 -0000

Hi. Has your number ported yet? How did it go? Eager to know about it as am looking to porting hubby's number from vodafone, but not sure if it is worth the risk as he refuses to get a new number. Thanks.

Re: Kogan Mobile Review

mylesagnew — Thu, 10 Jan 2013 16:29:09 -0000

Yes, When the sim pack arrives you get 100mb/100sms/100mins to test the service you can try for month, add 3mth then add 12 months on it just extends service expiry date.

Re: Kogan Mobile Review

Aj — Thu, 10 Jan 2013 16:17:47 -0000

Can you buy a 30 day sim plan anf if happy with the sevice opgrade to the 365 day plan?

Re: Kogan Mobile Review

mylesagnew — Wed, 09 Jan 2013 18:20:01 -0000

Sorry to hear that Tony.

Thank you for sharing your experience.

Re: Kogan Mobile Review

Tony — Wed, 09 Jan 2013 17:27:27 -0000

I purchased a sim, when I recharged I made a few calls and
it stopped working

I had it looked the sim is damaged, there is no customer
service I have sent 5 emails

And could not contact the help number it said it was disconnected

Do not use Kogan it is a Conn